Refund Policy

Refund window

New subscriptions can be refunded within 3 days of activation if the service does not work for you.

Who qualifies

• First purchase on a new account.
• You contacted support and gave us a chance to fix the problem.
• The account was not used on more screens than the plan allows.

What is not refundable

• Renewals and plan extensions.
• Requests made after the 3-day window.
• Problems caused by your own internet connection or an unsupported device, when a test line was available before purchase.

How to ask

Send your username and the reason to support@xtremehdiptv.us.org or on WhatsApp. Approved refunds go back to the original payment method, usually within 5 to 10 business days.